If you have never ordered clothes online, the part that worries you is usually the money, not the clothes. Cash on delivery takes that worry out: you pay the rider at your door, with the parcel already in your hand, and nothing at all before that. Here is exactly what happens from the moment you pick a size to the moment you hand over the cash.
What cash on delivery means
Cash on delivery means you pay in cash when the parcel reaches you. There is no card, no bank transfer, no advance and no online wallet. You do not need an account anywhere and you share no card details, because there is nothing to pay until a rider is at your door with your order. Cash on delivery is available nationwide.
The amount is the order total shown when you place the order, so keep the cash ready in notes a rider can handle. Whoever receives the parcel pays, so if someone at home will take delivery, tell them the amount in advance.
Your order, step by step
Start by choosing the item properly. Read the whole product page, not just the photographs, and take the size from the chart on that page rather than from the size you wore last time, because imported sizing varies between makers. If you are browsing, the full catalogue is the place to start; for a shorter list there is a small set of best sellers and a new arrivals page that stays short because it holds only what has just come in.
When you place the order, give your name, a complete address and a phone number you answer. You may then get a message or a call to confirm the item, the size and the address before anything is packed. That step catches mistakes while they are still free to fix, so answer it if you can.
| Stage | What happens | How long |
|---|---|---|
| You place the order | You pick the item and size and give your name, address and phone number | A few minutes |
| Confirmation | A message or call to confirm item, size and address | Before packing |
| Dispatch | The order is packed and handed over for delivery | Within 1 to 2 working days |
| Delivery | A rider brings it to you, you check it and pay cash | Usually 3 to 6 working days |
| After delivery | Replacement if the item arrived damaged or incorrect | 7 days |
Working days means working days: Sundays and public holidays are not counted, so an order placed on a Friday evening moves on the next working morning. Those are the numbers we work to.
Why your address and phone number decide whether the parcel arrives
More parcels fail on the address than on anything else. A rider who cannot find you cannot deliver to you. A complete address has the house or shop number, the street or gali, the block, sector or mohallah, a landmark a stranger could find, and the city or town. Near the big mosque is not an address in a city full of mosques, so give its name and the street beside it.
The phone number matters just as much. Give a number that is switched on, not silent, and not one you have stopped using. A second number for someone else at home is the most useful thing you can add, because it saves the parcel on the day you are out of coverage.
When nobody picks up, the rider will normally try to call again and may attempt the delivery once more. If the number stays unreachable and nobody is at the address, the parcel goes back undelivered. If you have missed a rider, message us on WhatsApp at 0345 6650894 and we will try to get it back out to you.
At the door, and if something is wrong
Check before you pay
You are allowed to look at the parcel before you pay, and you should. Check that it is the item you ordered, in the right colour and size, and look it over for obvious damage: torn or soaked packaging, a crushed box, a broken bottle, scuffed footwear. Do this while the rider is still with you, not after he has driven off. Once you are satisfied, pay and keep the packaging.
The 7-day replacement
If the item arrives damaged or incorrect, there is a 7-day replacement. Start it on WhatsApp at 0345 6650894 and send photographs with the first message: the item as it came out of the parcel, a close shot of the damage or of the wrong item, the label, and the packaging. Message early in the seven days rather than on the last one, keep the packaging, and do not wash or wear the item meanwhile. Once we have the photographs we will tell you what happens next.
What cash on delivery is not
To be fair to both sides, this needs saying plainly. Cash on delivery is not a free trial. It is not a service where a rider waits at the gate while three sizes are tried on and the ones you do not like go back with him. It is also not a reason to skip the size chart, because the 7-day replacement covers an item that arrives damaged or incorrect, and a size chosen without measuring is a different thing.
Refusing a parcel for no reason is not free either. By the time a rider knocks, the item has been picked, packed and carried across the country, and the cost of sending it both ways is already spent. For a small shop that is a real loss, and it is why some sellers in Pakistan have stopped offering cash on delivery at all. We would far rather answer three questions before you order than take a parcel back afterwards, so measure first and ask us about anything the page does not answer.
Frequently asked questions
Do I have to pay anything before the parcel reaches me?
No. Nothing is paid in advance. You pay the full amount in cash to the rider at your door, after the parcel is in your hand and you have looked at it. Cash on delivery is available nationwide.
What if I am not at home when the rider comes?
Anyone at the address can receive the parcel and pay on your behalf, which is why a second phone number helps so much. If nobody is there and no number is reachable, the parcel cannot be delivered and will go back. Message us on WhatsApp at 0345 6650894 and we will try to arrange it again.
What if the item does not fit?
The 7-day replacement applies when an item arrives damaged or incorrect, so a size you selected yourself is not covered by it. That is why measuring before you order matters. Send us your measurement and the item you are looking at and we will tell you honestly what we think will fit.
If anything here is unclear, or you want a size or an item checked before you order, message us on WhatsApp at 0345 6650894 and we will answer. Cash on delivery is available nationwide.