Return & Refund Policy

We want you to be happy with what you receive. If something arrives damaged, incorrect or not working, we will replace it.

7-day replacement

You can claim a replacement within 7 days of receiving your parcel if:

The item reached you damaged or broken.
You received the wrong item, wrong size or wrong colour.
The item is faulty or not working as described.

How to claim

Message us on WhatsApp at 0345 6650894 within 7 days of delivery, or email khalilwithshopify@gmail.com.
Send your order number along with clear photos or a short video showing the problem. An unboxing video helps us settle the claim faster.
Once we confirm the claim, we will tell you how to send the item back and dispatch the replacement.

Conditions

The item must be returned in its original packaging with all accessories and tags.
Used, washed or customer-damaged items cannot be replaced.
Perfumes and personal care items that have been opened or used cannot be returned for hygiene reasons, unless they arrived damaged.
Imported items bought on advance payment follow the same 7-day damage claim, but cannot be returned for change of mind.

Refunds

If a replacement is not available, we refund the amount you paid. Refunds for cash on delivery orders are sent by bank transfer, Easypaisa or JazzCash within 5–7 working days of the returned item reaching us.

Order cancellation

You can cancel an order any time before it is dispatched by messaging us on WhatsApp. Once the parcel has been handed to the courier it cannot be cancelled, but you may refuse delivery.